Reference

How 9333bat Handles Your Personal Information

Your account data, wallet details, and session activity are handled with care at 9333bat. This policy explains what we collect, why we collect it, and how you can request changes — access and eligibility depend on your local law and eligible regions.

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What This Privacy Policy Covers

9333bat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and transaction records tied to your bKash, Nagad, or Rocket wallet. We do not

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sell your personal data to third parties. Data is retained only as long as your account remains active or as required by applicable law — after which it is deleted or anonymised in line with our internal retention schedule. Cookies and similar tracking tools are used
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to remember your session, your preferred language, and your last lobby position so you return to where you left off. You can manage cookie preferences through your browser settings at any time. If you access our platform from Bangladesh, your data may be processed on servers
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outside your home country; we apply contractual safeguards to those transfers. Eligibility to use this platform depends on your local law and the regions we currently support — if you are unsure whether access is permitted where you are, please check before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply technical and organisational measures to keep your account information secure. Data access within our team is restricted to staff who need it to operate the platform, process payments, or respond to your support requests. Here is how we handle the key areas of your privacy.

Account Security

Your account is protected with password hashing and session tokens. We recommend enabling two-step verification from your account settings to add a second layer of access control.

Payment Data Handling

Wallet identifiers for bKash, Nagad, and Rocket are stored in encrypted form. We do not store full wallet PINs or passwords — only the reference needed to match your transaction.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account, personal data is deleted or anonymised within the period required by applicable law.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are anonymised. You can withdraw cookie consent via your browser at any time.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account, or raise a concern about how your information is used, our support team handles privacy requests directly. You can reach us through live chat, email, or the in-app help centre — responses to data requests are handled separately from general account queries and are prioritised accordingly.

Team online

Live Chat

Start a chat from the account dashboard. Available for privacy queries, data access requests, and account deletion — handled by our dedicated support team.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact detail so we can verify your identity before acting.

In-App Help Centre

Open the Help section from your account menu. Submit a privacy ticket directly — your request is logged and tracked until resolved.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is used, stored, and accessed on this platform.

We collect your name, contact details, and the wallet identifier you use — bKash, Nagad, or Rocket. This is used to verify your identity and process transactions on your account.

Yes. Submit a data access request through live chat or email with your registered contact detail. We verify your identity first, then provide a summary of the data we hold.

Contact support via live chat or the in-app help centre and request account deletion. Once verified, your personal data is deleted or anonymised within the period required by applicable law.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by data protection agreements.

After account closure, we retain data only as long as required by applicable law or our internal retention policy, after which it is deleted or anonymised. You can ask us for the specific period.

Log in and go to your account settings to update contact details. For changes that require identity re-verification, contact support through live chat or email and we will guide you through the steps.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info9333Bat Glossary InfoFAQ

How 9333bat Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Payment Data Handling

Data Retention and Deletion

Cookies and Tracking

Reach Us About Your Privacy

Live Chat

Email Support

In-App Help Centre

Common Questions About Your Privacy

01 What personal data does 9333bat collect when I register?

02 Can I request a copy of the data you hold about me?

03 How do I ask 9333bat to delete my account and personal data?

04 Does 9333bat share my data with third parties?

05 How long is my data kept after I close my account?

06 How can I update or correct my personal information?

Privacy Policy

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